Create emotionally healthy, productive environments where everyone’s talents are used to the fullest.
As a certified trainer with EIDI (Emotional Intelligence and Diversity Institute), Patience can train and facilitate management on-site, off-site or include the entire company in interactive and transformational work of the institute. EIDI http://www.eidi-results.org/ has developed a series of workbooks that make learning engaging and collaborative.
Emotional Intelligence is an intentional, conscious process that enables you to gain an understanding and mastery over your emotions. It encompasses competencies that are both in-sight and action-based. It is a focus on understanding both yourself and others in order to have productive interactions and relationships.
Success as an employee, manager, leader or being in relationship with others requires the development of competence in each of these four areas. You can select individual modules or become adept at all.
A critical first step in developing the ability to navigate differences. It requires an awareness of yourself and your reactions to others. Knowing yourself helps you predict your own behavior, knowing why you feel and react in a particular way. This insight is fundamental to managing your emotional reactions and behaviors.
The energy of emotions needs to be managed and channeled into constructive direction. The skill of maintaining a positive attitude and self-control in the face of upsetting emotions is the cornerstone of self-governance. Take charge of the mental self-talk that goes on when you encounter challenging differences.
In a diverse world, understanding and managing your emotions internally is not enough. Intercultural literacy involves understanding other’s cultural rules, norms, and values. It is being able to empathize and metaphorically walk in their shoes. This training involves resisting the temptation to judge other cultures as inferior by acknowledging the advantages and disadvantages of all cultural norms, your included.
Working effectively with others across a range of human differences requires that you consciously and intentionally manage your behavior in order to build productive relationships. Social architecting encompasses being able to serve as a cultural interpreter and to resolve conflicts in ways that are mutually satisfying to all. Building inclusive, synergistic environments that elicit the commitment and creativity of all is the at the heart of this training.